Andhra Pradesh Minister of IT&C Nara Lokesh in a very short span credited himself for generously resolving the issues raised by people on social media. However, apart from the requests online, the minister is often seen offline interacting with visitors and hearing their grievances at Secretariat.

The Minister so far received around 5000 requests/complaints of which only around 1242 belonged to his departments. Nonetheless, instead of sending his visitors away, Lokesh is accepting their requests and directing it to relevant departments. People are reaching out to him on several issues like CMRF, allotment of house sites and some of them informing him that their names went missing in the pensioners’ list.

People with grievances are making a mandatory stop at Lokesh’s office, even though there is Kaizala’s Connect to CM app and the Call Centre for grievance redressal. He collects all the requests and grievances and is sending them to pertinent departments for redressal. He has an internal process through which his department register complaints, directs them to the concerned departments and follows up until the issue gets solved.

Lokesh is always making some time to meet individuals who stop by at office. Evidently the 5th block at the secretariat is often seen busy with the number of visitors increasing each day.